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Example - SAP Change Workflow in Freshservice

Category: SAP

Generic workflow Let us show you an actual example of how you may be using our SAP Transport Management for Freshservice app. As a company, we generally use 3 different change workflows for SAP: Stand...

SAP Transport Management for Freshservice - Quick Start

Category: SAP

Technical prerequisites Disclaimer: Please read this article to understand what is included in the marketplace price. First you have to make sure your SAP system fulfills the following technical prere...

What is included in the marketplace app price?

Category: Q&A

The marketplace licensing gives you the right to use the application for a set number of users. All invoicing is managed directly by Freshworks. You will also receive a short document explaining how t...

What are your Cloud Terms of Services?

Category: Q&A

Last updated: November 2022   Cloud Terms of Services Thank you for using one of our applications! These Cloud Terms of Service (these "Terms") describe your rights and responsibilities as a customer ...

Can I import SAP transports from Freshservice?

Category: Q&A

Not at this time! We only offer this feature to customers with paid custom requirements. Contact our support team if you would like to join the program.

How can I report a bug?

Category: Q&A

You hate bugs and so do we. Simply create a new ticket in the customer portal. Our support team is working on Eastern Standard Time (EST). Please provide the following information when opening a ticke...

How can I manage the Transport sequence and object conflicts?

Category: Q&A

The app does not provide additional conflict detection mechanisms. We recommend you use SAP standard tools, such as ATC checks, to prevent potential conflicts. When it comes to sequencing, the Transpo...

Can I assign and unassign existing transports?

Category: Q&A

Yes, but the existing SAP Transport must be Modifiable: You can use the Manual Assignment section to either add a reference to an external ID or assign an existing SAP transport. From the Transports ...

Can you build an app for us?

Category: Q&A

Of course! Because all marketplace payments are managed directly by Freshworks, we are not able to introduce multiple plans or even discounts. If you are a large company with specifics requirements, w...

Can I run a Proof of Concept with you first?

Category: Q&A

Absolutely! We recommend a PoC for any customers with larges landscapes and/or custom requirements. This is a paid service. Contact our support team for more information.

How can I check if my SAP Server is reachable?

Category: Q&A

If you try executing an action on a SAP Server that cannot be reached, a notification will usually be displayed. However it is also possible to manually check if the server is reachable directly from ...

What can I do if my SAP system does not satisfy your requirements?

Category: Q&A

Unfortunately, we cannot downgrade our app for lower SAP component versions because these restrictions come from SAP themselves. If there is no way for you to satisfy the minimum requirements, we can ...