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Q&A

Knowledgebase Q&A

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How can I restrict user access to the application?

At the moment, you can only prevent users from accessing the application by using Groups. In the Installation page, the first field is named "Authorized User Group". This is a mandatory field. Only us...
How can I display Transports of Copies?

Transports of Copies are always linked to the original transport. For that reason, you can only display the list of copies in the transport "information" tab. You can access this tab by following this...
What is the Manual Entry input field?

In some cases, you may want to add transport numbers manually or simply make a note of something. The Manual Entry field allows you to do just that. Simply enter text and click "Add to list".

Who can I contact if have additional requirements for the app?

Our support team is very responsive. In case you need new features or adjustments, please contact us. We generally charge customers for such modifications but make exceptions for minor changes that ca...
What can I do if my SAP system does not satisfy your requirements?

Unfortunately, we cannot downgrade our app for lower SAP component versions because these restrictions come from SAP themselves. If there is no way for you to satisfy the minimum requirements, we can ...
How can I report a bug?

You hate bugs and so do we. Simply create a new ticket in the customer portal. Our support team is working on Eastern Standard Time (EST). Please provide the following information when opening a ticke...
How can I check if my SAP Server is reachable?

If you try executing an action on a SAP Server that cannot be reached, a notification will usually be displayed. However it is also possible to manually check if the server is reachable directly from ...
Can I import SAP transports from Freshservice?

Not at this time! We only offer this feature to customers with paid custom requirements. Contact our support team if you would like to join the program.
Can I run a Proof of Concept with you first?

Absolutely! We recommend a PoC for any customers with larges landscapes and/or custom requirements. This is a paid service. Contact our support team for more information.
Do you have other Pricing plans?

Because all marketplace payments are managed directly by Freshworks, we are not able to introduce multiple plans or even discounts. If you are a large company with specifics requirements, we also offe...